Welcome to Schoenen Promotiewinkel! We specialize in high-quality sandals and slippers for both men and women, offering comfortable footwear for customers worldwide. Below you’ll find all the details about our shipping and return policies to ensure a smooth shopping experience.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after dispatch €12.95 DHL or FedEx
Free Shipping 15-25 business days after dispatch Free for orders over €50 EMS

Please note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times are estimates and may vary depending on customs processing in your country.

Shipping Restrictions

Due to hygiene reasons, we cannot accept returns of slippers that have been removed from their original packaging. Only unworn slippers in their original packaging are eligible for return.

Returns & Exchanges

At Schoenen Promotiewinkel, we strive for complete customer satisfaction. If you’re not entirely happy with your purchase, you may return or exchange it within 15 days of receipt.

Return Conditions

  • Products must be in original condition: unworn, with all original packaging and tags attached
  • Return requests must be submitted within 15 days of receiving your order
  • You will receive credit or refund after we receive and inspect the returned product
  • Hygiene Note: Slippers removed from original packaging cannot be returned for hygiene reasons

Return Process in 4 Simple Steps

  1. Submit your return request via email to [email protected] using our return form template below
  2. Wait for approval and receive return instructions
  3. Ship the product back to our address (don’t forget to include a tracking number)
  4. After receiving and inspecting the product, we’ll process your refund or send a replacement

Return Form Template

Subject: Retouraanvraag – [Order Number]

Dear Schoenen Promotiewinkel team,

I would like to request a return for the following order:

Order Number: [Your order number]
Product Name: [Product name]
Reason for return: [Size issue/Product defect/Not as expected/Other]
Preference: [Refund/Exchange]

I confirm that the product is in its original condition with all packaging and tags.

Best regards,
[Your full name]
[Your email address]
[Your phone number]

Shipping Instructions for Returns

After your return request is approved, you’ll receive detailed shipping instructions. Send your package to:

Schoenen Promotiewinkel
112 Hulsbroek
Groesbeek, NL 6562JG
Netherlands

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective product).

Refunds

Processing Time

Refunds are processed within 3-5 business days after we receive and inspect the returned item.

Refund Method

The amount will be credited back to your original payment method (Visa, MasterCard, JCB or PayPal).

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange a product for a different model or size:

  • Follow the same return process described above
  • Clearly state in your email which product you would like to receive instead
  • We will send the new product once we receive your return

Note: For exchanges to a more expensive product, you’ll need to pay the price difference. For exchanges to a cheaper product, you’ll receive a refund for the difference.

Questions?

If you have any questions about our shipping or return policies, please don’t hesitate to contact us at [email protected]. Our customer service team is happy to help!

Thank you for shopping at Schoenen Promotiewinkel. We appreciate your trust in us and strive to provide you with the best possible service.